Grievance Redressal

Last updated: 2026

We take customer concerns seriously. If you have a complaint about a payment, a delivery, or our service, please contact our Grievance Officer.

How we handle complaints

We acknowledge every complaint within 72 hours of receipt and aim to resolve it within 30 days. Please include your order details and a clear description of the issue so we can help quickly.

For payment-specific disputes, you may also refer to the grievance mechanism of our payment processor, Razorpay.